1. What are the areas in which we provide service?
We deliver across most parts of Delhi and half of NCR. The rates remain the same anywhere and everywhere in Delhi/NCR!
Within Ghaziabad we deliver in Indirapuram, Vaishali, Vasundhara, Sahibabad, Kaushambi
Within Noida we deliver in selected locations
Within Delhi we cover all areas except a few due to delivery limitations (Yes We are now Delivering in almost all pincodes)
Gurgaon People wait up ! We're coming there soon
2. What is the Estimated Delivery time?
We take 0-3 Days depending upon the variety of order.The time depends on the order as whole of a grocery order can be quicker and if other product added it could take a little more time.Generally 96% of orders are delivered within 48hrs.
3. What are the Delivery Charges ?
SastaSamaan has the lowest minimun Cart value . You can order at a minimun order of Rs 300 for Free ! Less than Rs 300 cost a minimal fee of Rs 50
4. How will the delivery be done?
We process all deliveries through our in house logistics system and you can check your Packet before Accepting. Our Delivery boy will be there with you till you are fully satisfied with all the products. Do not worry and do not compare us with other Online Portals. Your Wish is our Command.
5. What about Taxes on delivery ?
There are no extra taxes.The price mentioned on the website is the final price. What you see is what you pay. Our prices are all inclusive. All taxes are included with the list prices.
6. How does my order get packed?
We do believe in "Go Green" and discourage the use of polythene bags. We deliver in environment friendly carry bags. These bags are recyclable and reusable. Also at the time of packing, we ensure that food items are packed separately and not mixed with other items like household cleaning.
7. What happens if I am not at home when you deliver ?
A SastaSamaan customer care officer will inform you once we are ready to dispatch your order. In case you are not at home when they arrive, we will arrange a new time with you.
8. Will you Drop-off my Order in front of my home or to my neighbour or to society gatekeeper in case I am not home?
We can deliver your order straight to your home or to your neighbor/ gatekeeper or an entirely different address. However, you must clearly mention a delivery destination in the “Special Instruction” text box before confirming your order. Please note that the deliveries will be made only if the order is prepaid or your neighbour or any body who receive orders pay us.